This is a sample page.1. Returns & Exchanges
We want you to love your purchase! If you’re not satisfied with your order, you may return or exchange items within [number] days of receiving them, provided they meet the following conditions:

• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items such as perishable goods, personal care items, and customized products are non-returnable.

2. Refund Eligibility
Refunds will be issued under the following conditions:

• The item is damaged, defective, or incorrect upon arrival.
• The return request is made within [number] days of delivery.
• Once we receive and inspect the returned product, a refund will be processed to your original payment method within [number] days.

3. Return Process
To initiate a return, please follow these steps:

• Contact our support team at [your support email] with your order number and reason for return.
• We will provide instructions on where to send your return.
• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

4. Cancellations
Orders can be canceled within [number] hours of placement. Once an order has been shipped, it cannot be canceled.

5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:

• Check your bank account again.
• Contact your credit card provider, as it may take some time before your refund is officially posted.
• If the issue persists, contact us at [your support email].

6. Exceptions & Non-Returnable Items

Sale or clearance items (unless defective)

Perishable goods (e.g., food items)

Personal hygiene products